Privacy Policy

Last updated: 23rd September 2026

1. Who we are

This Privacy Policy explains how Sungrove Villas Orlando ("we", "us" or "our"), collects, uses and protects personal information when you visit our website, make an enquiry or book one of our Orlando, Florida villas.

Our business is based in the United Kingdom.

For UK data-protection purposes, we are generally the organisation responsible for deciding how and why your personal information is processed.

2. What personal information we collect

Depending on how you interact with us, we may collect and use the following information:

Information you provide to us

This may include:

Your name
Postal address
Email address
Telephone/mobile number
Booking and travel information
Names of other guests included in your booking
Arrival and departure dates
Villa and accommodation details
Information you provide when making an enquiry
Information relating to special requests or requirements
Correspondence between you and us
Information relating to payments, refunds and bookings

We only ask for information that we reasonably need for the relevant purpose.

Payment information

Payments made through our website are processed using Stripe.

Depending on the payment method used, payment information may be collected and processed directly by Stripe. We do not intend to store complete payment-card details on our own WordPress website.

Stripe has its own privacy information explaining how it processes personal data. You can find this on the Stripe website.

3. How we collect your information

We may collect personal information when you:

Visit or use our website
Make a villa enquiry
Complete a booking form
Make or attempt to make a payment
Contact us by email, telephone or another communication method
Sign up to receive marketing communications
Correspond with us before, during or after your stay
Provide information relating to other guests in your booking

Our website uses WordPress and the MotoPress Hotel Booking system to provide our online accommodation booking functionality.

MotoPress Hotel Booking allows us to manage accommodation, availability, bookings and payments through our website.

4. How we use your personal information

We may use your information to:

Respond to enquiries
Provide information about our villas
Process and manage bookings
Take and administer payments
Send booking confirmations
Communicate with you about your booking
Provide information needed for your stay
Deal with cancellations, amendments and refunds
Provide customer support
Manage complaints or disputes
Maintain appropriate business and financial records
Meet legal, regulatory and accounting obligations
Prevent fraud and protect the security of our website and services
Improve our website and services
Send marketing communications where we are legally permitted to do so and, where required, you have given consent

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate information and, where necessary, obtaining your consent.

5. Our lawful bases for using your information

UK data-protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information because it is necessary to enter into or perform a contract with you.

For example, this applies when we need your information to:

Process a villa booking
Take payment
Confirm your reservation
Communicate with you about your stay
Deal with changes or cancellations

Legal obligation

We may process information where this is necessary for us to comply with a legal obligation.

For example, this may include financial, accounting, tax or regulatory requirements.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include:

Operating and administering our business
Maintaining website security
Preventing fraud
Managing customer relationships
Improving our services
Responding to enquiries
Establishing, exercising or defending legal claims

Where we rely on legitimate interests, we will consider the impact on your privacy and will not use this basis where your interests or fundamental rights override our legitimate interests.

Consent

Where required by law, we will ask for your consent before processing your information for a particular purpose.

You can withdraw consent at any time where processing is based on consent.

6. Who we share your information with

We may share personal information where necessary to operate our business and provide your booked accommodation.

Depending on the circumstances, this may include:

Payment service providers, including Stripe
Our website hosting and technical service providers
MotoPress and relevant website/plugin service providers where applicable
Email and communication providers
Professional advisers, such as accountants, insurers, lawyers or other advisers
Fraud prevention and security providers
Property-management companies or representatives responsible for the relevant Florida villa
Cleaning, maintenance or other service providers where information is necessary to provide or manage your stay
Government, regulatory or law-enforcement authorities where we are legally required to do so
Other organisations where necessary to establish, exercise or defend our legal rights

We do not sell your personal information.

7. Information relating to other guests

If you make a booking on behalf of other people, you should only provide their personal information where you are authorised to do so.

You should also ensure that those individuals are aware that their information is being provided to us and that they can read this Privacy Policy.

8. Transfers of information outside the UK

Some of the organisations we use to operate our website, process payments or provide services may process personal information outside the United Kingdom.

This may include service providers located in the United States or other countries.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data-protection law.

The safeguards used may include an applicable adequacy decision, appropriate contractual safeguards or another legally permitted transfer mechanism.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

Manage your booking
Provide customer service
Meet legal, tax and accounting requirements
Resolve disputes
Establish, exercise or defend legal claims
Maintain appropriate business records

The precise retention period depends on the type of information and why we hold it.

Where information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate, including functionality associated with bookings, security and basic website operation.

We may also use optional cookies or similar technologies for purposes such as analytics, measuring website usage, advertising or improving our services.

Where required by law, we will ask for your consent before placing or using non-essential cookies or similar technologies.

You can manage your cookie preferences through our cookie consent mechanism.

More information is available in our Cookie Policy.

11. Marketing

If you have subscribed to receive marketing communications from us, we may use your contact details to send information about our villas, availability, offers, promotions or related services.

We will comply with applicable electronic-marketing and data-protection requirements.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not affect communications that are necessary to administer an existing booking.

12. Your data-protection rights

Depending on the circumstances, you may have rights under UK data-protection law including the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict processing in certain circumstances
Object to certain processing
Request transfer of certain information to you or another organisation
Withdraw consent where we rely on consent
Object to direct marketing

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise one of these rights, please contact us using the details below.

13. How to contact us about your information

If you have questions about this Privacy Policy or want to exercise your data-protection rights, please contact:

Sungrove Villas Orlando
Email: Samantha.frank@sungrovevillas.com or nick.barlow@sungrovevillas.com
Telephone: t: +44 800 470 0967

We may need to ask you for information to verify your identity before responding to certain requests.

15. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.

16. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy information provided by those organisations before submitting personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on this page with the date of the most recent update.